Unified Communications

Communicate Collaborate Contextualize

The Collaboration App that Keeps you Connected to Everyone and Everything

Our Unified Communications (UC) solution is a communications and collaboration software as a service (SaaS) for calling, messaging, and meeting with anyone, from any device. It includes HD video, voice, messaging, screen sharing, and conferencing in a single easy-to-use cloud application that integrates with other cloud business applications.

New Era UC provides a seamless and consistent communications experience on PC, tablet or smartphone – ideal for any company of any size who has geographically dispersed teams and mobile employees working at the office, at home, or on the road.

Key Capabilities

New Era UC enhances three of the most common scenarios for communicating in the workplace; calling, messaging and meeting. Here’s how it facilitates reliable collaboration amongst everyone in your company and with people outside your company.

Calling

HD video – High definition video and wideband audio codecs help virtual teams build trust when face-to-face meetings aren’t possible.
Business Calling – From our mobile app you can place and receive business calls over VoIP and the cellular network using your business phone number.
Presence Status – New Era UC keeps you “in the know” of your colleagues’ availability status (available, busy, away, or on the phone), saving you time and eliminating the guesswork out of knowing if someone is available for a call or chat.
One Number – You publish one business phone number and all your business calls will go to the device of your choice; desktop, tablet, or smartphone.
Corporate Directory – You can easily access your corporate directory, enabling you to find colleagues within seconds with simple search from any device.

Messaging

1-1 and Group Chat – Exchange messages instantly with a colleague or a team and minimize email overload.
Chat History – You’ll never lose track of your chats by viewing yesterday, last week, last month, or all your messages which are synced across all your devices.
Application Integration – While you’re chatting, everything you share in common with a colleague or a group, like emails or files from other business applications, is there at your fingertips. New Era UC is pre-integrated with Office 365, G-Suite, Salesforce, and other popular applications.

Meeting

Virtual Meeting Room – Everyone with New Era UC has their own private and secure online meeting space where teams can participate in HD audio, video, messaging and screen sharing collaboration. Colleagues and guests can easily join without the hassles of dial-in numbers and passcodes.
HD Video Conferencing – High definition 1080p at 20fps video increases engagement and minimizes distractions during meetings. Virtual teams can meet as naturally on-line, as when they’re together in the same room.
Screen Sharing – Share your entire screen or just a specific app or a document, without additional downloads or separate web collaboration apps. Sharing can be done from your desktop and everyone can view from desktop, tablet or smartphone.
Group Chat – During meetings, desktop participants can chat with one another to increase meeting effectiveness.
Guest Collaboration – Invite external people to join you in a multi-media collaboration session.

79% of knowledge workers work in dispersed teams

They average over 60 meetings per month and 40% of their meetings are online

A meeting that starts five minutes late costs a company 8% of that meeting

Mobile Working

Any Device – New Era UC works on PC, MAC and iOS and Android tablets and smartphones so you can be highly productive from anywhere.
One Phone/Multiple Purposes – New Era UC is ideal for using your personal smartphone for business use. It enables you to use your business identity when calling a customer so you maintain a professional image, while keeping your mobile number private.
VoIP Calling – You can place and receive business calls over VoIP while roaming to avoid high roaming charges.
Move Calls – Seamlessly pull your active call from your desktop to your mobile and vice versa, without interruptions or disconnects.
VoIP Handover – New Era UC automatically keeps your VoIP calls as you move between data networks, such as from WiFi to LTE.
Multiple Calls – You can handle two calls at the same time and even merge them into a 3-way conversation.

80% mobile workers use text messaging for business

59% of employees use mobile devices to run line of business applications

70% of mobile professionals conduct their work on personal smart devices

Business Application integration

Pre-Integrated Business Apps – New Era UC unifies with popular business applications, so it’s easy to find key information stored in those apps, while streamlining communications and business processes. Pre-integrated apps include Google G Suite, Microsoft Office 365, Outlook, Box, Salesforce, and Twitter.

Micro-App Views – Your most frequently used apps are accessible within the New Era UC window, saving you time and minimizing app switching while you’re communicating.

Quick Actions – You can easily view and work with your apps, including emails, calendar events, files, sales opportunities, and even social media postings while you’re communicating in New Era UC.

Emails and calendar events – Filter Google and Microsoft items for emails and calendar events, and perform functions such as Mark as read, Archive or Delete emails or Accept calendar invites.
Tweets – Filter Twitter information based on My Tweets, Retweets, and Mentions, and perform functions on a tweet such as Retweet and Like.
Sales Accounts - Filter Salesforce items based on All Accounts or Specific Opportunities, and perform functions on an opportunity such as Add Note and Change Status.
Tasks - Filter Team-One and Google tasks, and perform functions such as Add a task, Change a task due date, Assign/Re-assign a task, Mark task as complete, Delete, and Edit.

Business Application integration

Unified View – You can easily find all your files, calls, messages and colleagues in one place, keeping you focused on your collaboration and minimizing the need to shift your attention away from your conversation.

Content You’ve Shared – Everything you’ve shared with a colleague in the pre-integrated business apps is dynamically displayed while you’re communicating, bringing relevance and context to your conversations and removing the chaos of app switching and searching for files.

We switch tasks on our computer 566 times a day

We spend 20% of our time weekly searching and gathering information

44% of workers do not find the information they need to do their jobs

Why New Era UC?

Improved Productivity – Companies that deploy unified communications, experience a 72% increase in business performance.

Better Collaboration – 91% IT executives see improved collaboration after UC is implemented.

Faster Problem Solving – 88% UC buyers reported significantly faster problem resolution.

Requirements of New Era UC

Devices and Operating

Systems Desktop

Mac OS X 10.9, 10.10, 10.11, 10.12
Windows 7, 8 (classic, 8.1 (classic, 10 (classic)

Tablet and Smartphone

Apple iOS 9.3 and newer
Android 4.2 and newer

Feature and Language Support

Languages

English, Chinese-Simplified, Dutch, French, French-Canadian, German, Italian, Japanese, Korean, Spanish - European and CALA

Meeting

Up to 30 audio and video participants per conference call
Rendering up to 6 participants on desktop (5+1 tile-view) and 4 (2+2) on mobile

Want to learn more about how to improve collaboration in the workplace?