Cloud Contact Center

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Omni-Channel
Analytics Driven
Contact Center Solution
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Omnichannel Contact Center

A solution that goes above and beyond to ensure you delight your customers and optimize operations.

 

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OMNICHANNEL CONTACT CENTER OVERVIEW

Omnichannel Contact Center is a full-featured inbound and outbound contact center solution that integrates the traditional voice call center with voice, chat, and email for your customers. You’ll be able to increase efficiency, manage your workforce, and leverage real-time data to drive successful outcomes. And with access to our SD-WA technology, you’ll gain the elevated reliability, resiliency, and quality of service (QoS) of a robust private network at an affordable price.

HOW OMNICHANNEL CONTACT CENTER WORKS

Our Omnichannel Contact Center powered by InContact is a robust, sophisticated solution that enables you to:

Match customer inquiries to the most appropriate agent
Start an interaction on one channel and seamlessly move to another
Drive insight with real-time and historical analytics and reporting
Monitor agent calls and step in as needed to assist agents
Expand agent resources and coverage hours by enabling agents to work from any location with high-speed Internet
Maintain enhanced quality of service (QoS) with our SmartWAN service and/or access to our private MPLS network
Leverage third-party application integrations through APIs

HOW OMNICHANNEL CONTACT CENTER WORKS

Give your customers flexibility. Let your customers communicate with you how they choose: voice, chat, or emai.
Gain meaningful insights. Maximize agent productivity and make smarter business decisions based on real-time and historical interaction data from customer channels.
Boost workforce engagement. Increase agent accountability and create a fun environment with gamification.
Unify business processes. Incorporate our CRM integrations for Salesforce®, Microsoft Dynamics®, Zoho®, and more to streamline inbound and outbound calls.

HOW OMNICHANNEL CONTACT CENTER WORKS

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Talk to a Contact Center Specialist

1.844.324.0340

Anytime between 8AM – 9PM ET

Or, tell us about your business and a specialist will get in touch.