Cloud Contact Center
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Cisco Webex Contact Center

Cisco Webex Contact Center brings Analytics-Driven and Omni-channel solutions to cloud contact center management. Data is everything in today’s customer service environments and the capacity to gather it and synthesize actionable insights that create the optimum customer service experience.

The platform integrates all of your customer channels seamlessly, and converts your call center cost center into a valuable profit-generating asset in the Cloud. Cisco’s cloud contact center system transforms your customer service operations from monitoring and reacting to events, to a unified and proactive powerhouse of information and action.

Omni-channel contact management combined with predictive analytics that proactively oversees your cloud contact center will be a new source of value to your bottom line. The Customer Journey Platform puts the key performance indicators that matter to you at your fingertips.

Improving the Customer Journey

The cloud contact center benefit of Cisco’s platform integrates the work of your customer service crew and delivers a seamless experience to your customers on all channels of communication. All parties including your agents, managers, and IT team will enjoy the benefits unify and your cloud contact center will become valued assets of your business.

Analytics-Driven Insights

The cloud contact center benefit of Cisco’s platform integrates the work of your customer service crew and delivers a seamless experience to your customers on all channels of communication. All parties including your agents, managers, and IT team will enjoy the benefits unify and your cloud contact center will become valued assets of your business.

Seamless Omnichannel Customer Engagements

A unified cloud environment that brings chat, voice, and email into a hub to facilitate agent productivity, administrative overview, and the customer journey

Customer Journey Platform Benefits

Regardless of the scope of your enterprise, from lean startup to widely dispersed multi-national enterprise, or on a scale somewhere in between the Cisco Customer Journey Platform puts the power of omni-channel at the fingertips of your agents.

Integrated Workforce Optimization Solutions

Regardless of the scope of your enterprise, from lean startup to widely dispersed multi-national enterprise, or on a scale somewhere in between the Cisco Customer Journey Platform puts the power of omni-channel at the fingertips of your agents.

Contact Center Predictive Analytics Solutions

Regardless of the scope of your enterprise, from lean startup to widely dispersed multi-national enterprise, or on a scale somewhere in between the Cisco Customer Journey Platform puts the power of omni-channel at the fingertips of your agents.

Contact Center Omni-channel Solutions

Regardless of the scope of your enterprise, from lean startup to widely dispersed multi-national enterprise, or on a scale somewhere in between the Cisco Customer Journey Platform puts the power of omni-channel at the fingertips of your agents.

Unified Communications Solutions

Bring together the backend experts with customer service agents and leadership to transform your customer-facing assets into solution facilitators